Shipping policy
Shipping Locations
We currently ship within the United States only via USPS.
Processing Time
- Orders are processed and shipped within 2-3 business days (Monday–Friday, excluding holidays).
- During peak times (holidays, promotions, or new product launches), processing times may be slightly longer.
Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on your location and the weight of your order. Below are estimated USPS delivery times:
|
Shipping Method |
Estimated Delivery Time |
|---|---|
|
Flat Rate or Free Shipping |
5 to 8 business days |
|
USPS Priority Mail |
2-4 business days |
|
USPS Priority Express |
1-2 business days |
📦 Free shipping on orders over $200
Order Tracking
Once your order ships, you’ll receive a confirmation email with a tracking number to follow your package’s journey.
Lost or Delayed Shipments
- If your order is delayed, please allow a few extra days, as USPS occasionally experiences transit delays.
- If your tracking number shows your package as delivered but you haven’t received it, please check with neighbors or your local post office before reaching out to us at hello@thewoolrus.com.
- The Woolrus is not responsible for packages lost or stolen after confirmed delivery.
Incorrect Shipping Addresses
Please double-check your shipping address at checkout. If you realize you’ve entered an incorrect address, contact us immediately at hello@thewoolrus.com. We’ll do our best to update it before your order ships. Once shipped, we are unable to reroute packages.
Returns Due to Incorrect Address
If a package is returned to us due to an incorrect or undeliverable address, we can reship it at the buyer’s expense.
Questions?
We’re happy to help! Email us at hello@thewoolrus.com, and we’ll assist you as soon as possible.
